File a claim
We're sorry if an unfortunate event occurred during your trip. However, we are happy to assist you.
If an event covered by your policy interfered with your trip, simply file a claim and provide the necessary supporting documents. We will process your claim quickly and will be available to answer any questions you have.
Important notice: You will not be entitled to reimbursement or compensation in respect of services which were not requested during the journey and which were not arranged by Evasan. This is why we strongly advise you to call us immediately in case of emergency!
Please choose your product
You have several ways to file a claim. Choose the one that suits you best.
Should you prefer to fill the form, please note that it might take more time to get assistance (up to 24 hours).
Thus, in case of emergency, we strongly advise you to call us immediately.
In case of emergency: +41 22 929 52 52
Be prepared to give the following information:
- Name of person insured
- Age of person insured
- Evasan's policy number
- Name of person calling
- Contact of person calling (phone, fax, etc.)
You can write us at the address below or via email at firstname.lastname@example.org. Mention your policy number, all relevant details of what happened and your contact details (incl. phone number), so we'll be able to give you the best service possible. Note that in case of emergency, we strongly advise you to call us immediately on +41 22 929 52 52.
SOS Evasan S.A.
Route de L’ Etraz 12c